Shipping policy

Shipping Policy

Thepetromart (“we” and “us”) is the operator of (https://thepetromart.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

Thepetromart will happily accept returns due to change of mind as long as a request to return is received by us within 2 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping.Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

Thepetromart will refund the value of the goods returned but will NOT refund the value of any shipping paid.

4. Delivery Terms

• Transit Time Domestically: In general, domestic shipments are in transit for 2 – 7 days
• Dispatch Time: Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
• Change of Delivery Address: For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
• Items Out Of Stock: If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
• Delivery Time Exceeded: If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
• Tracking Notifications: Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
• Parcels Damaged In Transit: If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Duties & Taxes

• Sales Tax: Sales tax has already been applied to the price of the goods as displayed on the website
• Insurance: Parcels are insured for loss and damage up to the value as stated by the courier.
• Process for parcel damaged in-transit: We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
• Process for parcel lost in-transit: We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
• Customer service: For all customer service enquiries, please email us at thepetromart@gmail.com